The latest version of CRT’s powerful ViewPoint customer and patient insight technology has been launched – and it offers new and existing users an unrivalled range of features.
ViewPoint V6 builds on CRT’s growing reputation as a provider of intelligent and intuitive feedback and survey solutions that enables users to:
- Use the latest analysis and data tools to search, sort and filter surveys, questions and locations more efficiently;
- Improved handling of media on surveys – more easy, more efficient;
- Really harness the power of ViewPoint – by providing news, links and context sensitive online help for every function of the system.
“This is the latest chapter in the ViewPoint story,” commented Simon Dean, CRT’s Technical Director. “During the last 10 years, ViewPoint has helped public and private sector organisations really develop and fine tune their customer and patient experience strategies.
“V6 will take customer and patient survey and feedback strategies to a new level for all users, regardless of the sector they work in, or the type of organisation they are.”
Hundreds of private and public sector organisations throughout the UK are increasingly relying on ViewPoint to shape and influence their key stakeholder engagement strategies. More than two million people have used ViewPoint to record their views and opinions about a wide range of issues and topics.
“We have been very pleased with the quality of the service and the all-round support we have received from CRT,” commented GLL Chair Steve Ward. “Being able to communicate effectively with members of the public – who are our key stakeholders – is critical to us.”
And Richard Handscombe, from the University of Leeds, also holds CRT’s feedback technology in high regard.
He said: “ViewPoint has become an essential business tool for everyone in the team. Everything we do is geared towards improving service – and ViewPoint really helps us take the customer service bar to new levels.
“We use the CRT kiosks at a variety of venues – including the University’s nursery and swimming pool. They are easy to use and have delivered considerable benefits. We’re big fans.”
ViewPoint is continuing to evolve, and more features will soon be introduced, including
a survey deployment wizard; improved upload tools; a new reporting engine; and social networking capability.
“Our goal is to make ViewPoint the one-stop shop for any organisation that cares about what their customers think,” added Simon Dean. “And we believe V6 is a big step towards achieving this goal.”