The NHS Confederation – the independent body that represents all types of organisations providing and commissioning NHS services in England – has cited ViewPoint as a best practice methodology that helps to secure “better patient feedback on a regular basis”.
The organisation has recently published a study of the work undertaken by The Whittington NHS Trust, working in partnershp with CRT, as it attempts to set the highest standards of patient care.
According to the NHS Confederation, CRT’s work has had a positive impact in a number of important areas, including:
- Offering proactive support to The Whittington’s CQUIN Payment Framework;
- Ensuring changes to staffing levels are made at identified times – helping service levels to remain high;
- Improving patient care through the freeing up of staff time;
- Remedial action in key operational areas being identified more efficiently;
- Informed actions being taken to improve services for a wider range of demographic groups;
- Cost savings on other methods of capturing patient feedback being realised.
“We’re delighted to have been singled out by the NHS Confederation,” commented Simon Rowland, CEO of CRT. “The NHS is a sector that is of critical importance to CRT, and we’re heavily committed to delivering the very best patient experience outcomes.
“The work we have been able to do with The Whittington has really raised the patient experience bar. But we’re not resting on our laurels. We’re continuing to find new ways of ensuring all healthcare professionals have the opportunity and resources to engage widely, and gain feedback and insight that increasingly enables them to mould and shape their patient strategies.”
NHS Confederation members include acute trusts, ambulance trusts, foundation trusts, mental health providers, primary care trusts and independent healthcare organisations that deliver services within the NHS.
To read more about CRT’s work with The Whittington, please go to our case study section.