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The CRT story

ViewPoint’s power, reliability and innovation is increasingly being recognised as CRT’s influence grows throughout the private and public sectors.

Recent highlights include:

  • More than one million surveys are now being generated annually through ViewPoint technology
  • CRT receiving the 2011 IBM RSS Most Innovative Use of Technology Award
  • More than a third of all NHS Trusts have become CRT customers – and are now using ViewPoint to support a wide range of patient experience programmes
  • The NHS Confederation – the official body that oversees the welfare of NHS Trusts in England and Wales – has cited ViewPoint as a deliverer of best-in-class patient experience feedback and analysis. It also highlighted the important role CRT technology plays in supporting the CQUIN payment system
  • More than 100 Local Authorities in England and Wales now rely on CRT technology to engage and consult with the public and other key stakeholders
  • Some of the UK’s most high profile visitor attractions – such as The Science Museum, Cadbury World and The Wales Millennium Centre – capture essential customer satisfaction data via ViewPoint
  • Well known high street brands, such as Specsavers, TK Maxx, Halfords and Shoe Zone, are part of our growing portfolio of retail customers
  • More than one million surveys are being generated annually through ViewPoint technology
    Exeter, Leeds and Loughborough universities are among the growing number of educational bodies in the UK who are increasingly relying on ViewPoint. Leeds is a big fan, claiming ViewPoint is “an essential business tool”
  • Gartner, the respected global market research organisation, claim technology-led engagement solutions like ViewPoint are almost 40% more reliable than orthodox survey and feedback methodologies