CRT's award-winning ViewPoint technology and consultancy services provide unique and effective survey and customer feedback solutions.
We work with many of the most respected organisations in the UK – delivering a range of real-time customer feedback solutions that are highly innovative. We also provide tailor-made analytical services and stimulating training programmes.
Gartner, the global market research organisation, claims 'point of experience' survey solutions like ViewPoint are 40% more accurate than traditional methodologies that capture data after the event.
So, if you want to gain an in-depth understanding of your customers, patients, employees, or wider stakeholder groups, CRT are the people to talk to.
Recent Highlights for CRT®:
- Over 22 million survey and customer feedback responses annually
- Winning the IBM RSS Most Innovative Use of Technology Award
- The leading provider of survey and feedback solutions to the NHS in over 70 trusts
- The NHS Confederation and the NHS institute for Innovation and Improvement say our surveys help Trusts achieve best-in-class Patient Experience outcomes
- Helping more than 100 Local Authorities engage and consult with local communities and staff
- Supporting the visitor attraction strategies of organisations like The Ashmolean Museum, Cadbury World, Dudley Zoo, Edinburgh Botanical Gardens and LG Arena
- Providing significant survey and feedback outcomes for retailers like Specsavers, Wickes, TK Maxx and Halfords
- Enabling Exeter University, Leeds University and Loughborough University to develop and refine their Corporate and Student Experience strategies.
Talk to us today about real-time customer feedback - let's explore how we might work together.