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What does it mean to be ‘patient-focused’?

We might not have all of the answers yet – but the Patient Experience and Patient Engagement communities are getting there! Hunger and desire to do the right thing is evident to all Says Steve Lea, CRT’s Head of Education and Development Patient Experience and Patient Engagement seem to be...
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CRT presented with major IBM innovation award

CRT’s market-leading ViewPoint survey, feedback and engagement technology has been officially recognised – by global IT giant IBM. The Coventry-based company has been presented with the prestigious 2011 IBM RSS ‘Most Innovative Use of Technology’ Award at a special event in Windsor, UK. “This is a fantastic accolade for our...
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CRT sponsors UK patient experience awards

Customer Research Technology, the UK’s leading provider of ‘point of experience’ survey, feedback and engagement solutions to the NHS, has become the flagship sponsor of the 2011 Patient Experience Network National Awards (PENNA). High quality entries to the only dedicated awards programme to celebrate patient experience excellence demonstrates the vigour...
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CRT Directors raise £800 for UK cancer charity

TWO Directors from Coventry-based Customer Research Technology have been thanked for their fundraising efforts on behalf of the UK’s leading cancer charity. In September, Simon Rowland and Simon Dean – CRT’s CEO and Technical Director – scaled Pointé Percee, one of Europe’s most formidable mountains, in a bid to raise...
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V6 takes engagement to a higher level

The latest version of CRT’s powerful ViewPoint customer and patient insight technology has been launched – and it offers new and existing users an unrivalled range of features. ViewPoint V6 builds on CRT’s growing reputation as a provider of intelligent and intuitive feedback and survey solutions that enables users to:...
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