• CRT, Orchard Court 2, Binley Business Park, Coventry
  •  02476 608 830 

Customer Experience

CAPTURE

Gain feedback from every touchpoint with multi-channel feedback tools: kiosk, tablet, mobile, online, telephone and paper. Read more here.

Customer Feedback

ANALYSE

Gain fast accurate insight from the ViewPoint platform with filtered and validated data, including sentiment analysis. Learn more here

Survey Solutions

IMPROVE

Use intelligent tools and draw from our research and quality improvement specialists to act on the feedback and improve service. Read more here.

Customer Experience Feedback Solutions

    

We make the capturing of customer, patient and student feedback easy. Our ViewPoint™ customer experience platform is multi-channel and we fully support our customers. What’s more, our analytical tools deliver accurate real-time reporting in almost unlimited ways. You see what you want to see, when you want to see it.

Have all your customer or patient experience feedback in one place, gain insights quickly, improve service, inform strategy. And our experts are on hand to fully support you. We’d love to hear from you, so please call 02476 608830 or find out more about us.

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CASE STUDIES

Choose below or click here to view all our case studies. 

The University of Exeter

Read how the University has brought all of their various feedback mechanisms into one scoring and reporting system

Take a look

Specsavers Retail Survey

Read about how Specsavers used in-the-moment kiosks to gain customer and non-buyer feedback

Take a look

Tees, Esk & Wear Valleys NHS

This major NHS Trust is using real-time Patient Experience feedback to develop front-line health services

Take a look

Manheim UK

Read how Manheim use multi-channel feedback to drive service improvement

Take a look

RECENT ARTICLES

 

RECENT NEWS

Introducing the ViewPoint Slim tablet kiosk
Dec, 17 2015       Claire Moseley  
Andy Childerhouse
Nov, 20 2015       Claire Moseley  
Jul, 06 2015       Christine Ellis