• CRT, Orchard Court 2, Binley Business Park, Coventry
  •  02476 608 830 
Real-Time Customer
Feedback Solutions
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Live Reporting Improves
Service Delivery

Customer Experience

CAPTURE

Gain feedback from every touch-point with multi-channel feedback tools including: kiosk, tablet, mobile, online, telephone and paper. Read more about Multiple Channel Data Capture.

Customer Feedback

ANALYSE

Gain fast accurate insight from the ViewPoint platform with filtered and validated data, including sentiment analysis. Learn more about our Data Validation & Free Text Sentiment Analysis

Survey Solutions

IMPROVE

Use intelligent tools and draw from our research and quality improvement specialists to act on the feedback and improve service levels. Understand more about our Survey Solutions & Reporting.

Customer Experience Feedback Solutions

    

The experience of giving feedback is often tedious, but we don’t believe it should be. That’s why we’ve developed ViewPoint™ our real-time multi-channel customer feedback solution that makes giving feedback easy. What’s more, our analytical tools deliver accurate real-time reporting in almost unlimited ways. You see what you want to see, when you want to see it.

Have all your customer or patient experience feedback in one place, gain insights quickly, improve service, inform strategy. And our experts are on hand to fully support you. We’d love to hear from you, so please call 02476 608830 or find out more about us.

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Learn how real-time customer feedback can leverage profit for your business...
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CASE STUDIES

We work with some of the biggest names in the industry across both the public and private sectors. Browse our portfolio and get in touch with us if you would like more information or would appreciate time to discuss your customer experience strategy. VIEW OUR FULL LIST OF CASE STUDIES HERE. 

Specsavers Retail Survey

Specsavers is the UK's leading High Street Retail Optician with over 600 branches nationwide and has been voted optician of the year for the past eight years in the Reader’s Digest Most Trusted Brands.

Take a look

Tees, Esk & Wear Valleys NHS

A major NHS Trust is using CRT’s real-time, ‘point-of-experience’ feedback to develop front-line health services in ways that support the needs of patients and staff.

Take a look

Manheim UK

More than seven million used cars are sold annually in Britain – many of them through organisations like Manheim.

Take a look

The University of Leeds

The University of Leeds is widely regarded as a centre of academic and research excellence. It is the city’s third largest employer, the UK’s second largest university and home to 30,000 students, including 6,000 from overseas.

Take a look

RECENT ARTICLES & NEWS

Please select an article below and don't hesitate to get in touch if you would like further information on customer experience, patient experience, survey and feedback programme design or data analysis and consulting.

Apr, 10 2015   [comment_count]   Christine Ellis  
Mar, 26 2015   [comment_count]   Christine Ellis  
Mar, 25 2015   [comment_count]   Christine Ellis