• CRT, Orchard Court 2, Binley Business Park, Coventry
  •  02476 608 830 
Real-Time Customer
Feedback Solutions
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Live Reporting Improves
Service Delivery

Customer Experience

CAPTURE

Gain feedback from every touch-point with multi-channel feedback tools including: kiosk, tablet, mobile, online, telephone and paper. Read more about Multiple Channel Data Capture.

Customer Feedback

ANALYSE

Gain fast accurate insight from the ViewPoint platform with filtered and validated data, including sentiment analysis. Learn more about our Data Validation & Free Text Sentiment Analysis

Survey Solutions

IMPROVE

Use intelligent tools and draw from our research and quality improvement specialists to act on the feedback and improve service levels. Understand more about our Survey Solutions & Reporting.

Customer Experience Feedback Solutions

    

The experience of giving feedback is often tedious, but we don’t believe it should be. That’s why we’ve developed ViewPoint™ our real-time multi-channel customer feedback solution that makes giving and receiving customer feedback easy. What’s more, our analytical tools deliver accurate real-time reporting in almost unlimited ways. You see what you want to see, when you want to see it.

Have all your customer or patient experience feedback in one place, gain insights quickly, improve service, inform strategy. And our experts are on hand to fully support you. We’d love to hear from you, so please call 02476 608830 or find out more about us.

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CASE STUDIES

Choose below or click here to view all our case studies. 

The University of Exeter

Read how the University has brought all of their various feedback mechanisms into one scoring and reporting system

Take a look

Specsavers Retail Survey

Read about how Specsavers used in-the-moment kiosks to gain customer and non-buyer feedback

Take a look

Tees, Esk & Wear Valleys NHS

This major NHS Trust is using real-time Patient Experience feedback to develop front-line health services

Take a look

Manheim UK

Read how Manheim use multi-channel feedback to drive service improvement

Take a look

RECENT ARTICLES & NEWS

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